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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carole Marie Downing

August 22, 2026

5  out of  5
rating by Carole Marie Downing
"Love working with this woman owned office! The whole team is great at tending to details while offering outstanding customer service."
We responded:
"Carole, thank you so much for your kind words! We're thrilled to hear that you enjoy working with our woman-owned office. MacKenzie truly takes pride in providing attentive and personable service, and your recognition means a lot to us. We appreciate your support and look forward to serving you again! - Jacquline"
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ERIC MURPHREE

August 21, 2026

5  out of  5
rating by ERIC MURPHREE
"I’ve been with this branch of State Farm since 2016 and I’m very happy with their service and follow up to my issues. Highly recommend."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Robert Gettle

August 19, 2026

5  out of  5
rating by Robert Gettle
"I’ve been a client at this branch for 16 years and have to say that they are a wonderful group. The home and auto rates are very good and their attention to the clients needs is outstanding. It’s amazing to actually speak directly to someone in the office. Thanks everyone."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Jacquline Fitzgibbon’s team. "
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Angélica Rodríguez

August 18, 2026

5  out of  5
rating by Angélica Rodríguez
"I like this insurance agency; I’ve been with them for 10 years now, and they have always addressed any issues I’ve had. Their staff is always very friendly—thank you."
We responded:
"Angélica, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Ann Boucher

August 17, 2026

5  out of  5
rating by Ann Boucher
"With almost 50 years with State Farm the various employees have always been very knowledgeable and helpful."
We responded:
"Thank you so much for your kind review, Ann!  If you need insurance assistance, we are just an email or call away! - Jacquline Fitzgibbon, your State Farm Agent   "
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Alan Pape

August 14, 2026

5  out of  5
rating by Alan Pape
"Jessica was very friendly and helpful. She took the time to educate us on all the various options available and helped us arrive at a proper solution for our Medicare needs. I would definitely recommend Jessica for helping sort out your health insurance needs."
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Russ M

August 13, 2026

5  out of  5
rating by Russ M
"Edith was excellent to work with in setting up my home insurance. Admittedly insurance is not that fun a topic, but Edith was friendly, patient and thorough in making sure all my questions were answered and insurance options considered."
We responded:
"Russ, thank you so much for your kind words! Our office is delighted to hear that Edith was able to make the process of setting up your home insurance a positive experience. We know insurance can be a daunting topic, but it's our goal to provide friendly and thorough support to everyone. Your feedback is greatly appreciated, and we look forward to assisting you in the future! If you have any more questions or need further assistance, please don’t hesitate to reach out. - Jacquline Fitzgibbon"
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Stephanie K

August 12, 2026

5  out of  5
rating by Stephanie K
"I highly recommend this agency and their team! Sylvia was incredibly helpful and responsive throughout the process and went above and beyond to make sure everything was taken care of quickly and accurately. I compared rates from multiple companies and they were able to offer us the best price for auto and renters insurance. I'm very happy with the coverage, price and level and service. I would definitely recommend this team to anyone looking for great coverage at a great price."
We responded:
"Stephanie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Portland. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Jacquline Fitzgibbon and Team "
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Claire White-Dzuro

August 4, 2026

5  out of  5
rating by Claire White-Dzuro
"Sylvia was incredibly helpful and responsive! This was my first time purchasing car insurance and she helped walk me through the different options."
We responded:
"Thanks so much for the amazing review, Claire! We really appreciate your support here in Portland. Just reach out anytime if you need us - we’re here for you. "
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Mark Martini

July 16, 2026

5  out of  5
rating by Mark Martini
"Long story short, I received excellent customer service and a fair and competitive quote for auto and renters insurance. I would recommend Jacquline Fitzgibbon's office for anybody looking for insurance."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Jean

July 10, 2026

5  out of  5
rating by Jean
"Sasha Hatfield the assistant: very efficient and customer focused, respectful and patient"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Jacquline Fitzgibbon’s Team. "
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Beatrice Go

July 8, 2026

5  out of  5
rating by Beatrice Go
"Manana was great in getting me a quote on the phone, which turned out to be half the price my apartment was giving me for rental insurance. Would 100% recommend this office"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jacquline Fitzgibbon’s Team here in Portland . "
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Debi Dereiko

July 2, 2026

5  out of  5
rating by Debi Dereiko
"Sasha has been incredible to work with. She has provided us several options for our insurance needs which have saved us some money and provided better coverage. She is very knowledgeable and responsive. Great service and personable."
We responded:
"Debi, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Lukasz Burzawa

June 30, 2026

5  out of  5
rating by Lukasz Burzawa
"Had a smooth experience transferring my insurance with Manana’s help."
We responded:
"Lukasz, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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anna passalaqua

June 27, 2026

5  out of  5
rating by anna passalaqua
"Very fast and professional response to my rather unconventional auto insurance quote request. Sylvia was very helpful. She provided me with a creative solution, and I was able to get my car insured the same day. Can’t recommend their superb customer service enough!"
We responded:
"We appreciate your review, anna. We are so happy that you had such a wonderful experience with State Farm Agent Jacquline Fitzgibbon’s Team here in Portland ! "
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Mark Cox

June 26, 2026

5  out of  5
rating by Mark Cox
"Everyone I spoke to was very nice and helpful. Manana helped me get my policy set up and was super knowledgeable! Great place to get insurance."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jacquline Fitzgibbon’s Team! We deeply appreciate your kind words here in Portland . "
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Bill dowell

June 24, 2026

5  out of  5
rating by Bill dowell
"She was very helpful and very thorough and helped us to get a little bit more coverage and a better pricing"
We responded:
"We are grateful for your 5-star review, Bill! Thanks for taking a moment to share your positive rating of State Farm Agent Jacquline Fitzgibbon’s Team here in Portland . "
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Lynette K

June 20, 2026

5  out of  5
rating by Lynette K
"Agent was very patient and understanding with what I was needing."
We responded:
"Lynette, thank you for your wonderful review of State Farm Agent Jacquline Fitzgibbon’s Team!"
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Marcela

June 16, 2026

5  out of  5
rating by Marcela
"Gracias Silvia por tu ayuda y paciencia para ofrecer y explicar los paquetes de seguros obtuve buen precio para seguro de mi carro Gracias Silvia Munguia"
We responded:
"Thank you for the amazing review, Marcela! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Benjamin Rogness

June 15, 2026

5  out of  5
rating by Benjamin Rogness
"Everyone has been very friendly, open about options, and has helped save me lots. Thank you!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Portland to know that you had such a wonderful experience with us here on State Farm Agent Jacquline Fitzgibbon’s Team."
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CB

June 11, 2026

1  out of  5
rating by CB
"No longer a client and the follow up calls are relentless - 3 or 4 times per week trying to give a quote even after telling them I wasn’t interested. SPAM. After telling their office to take me off their list, they still call weeks and months later."
Profile photo of Leticia Cisneros

Leticia Cisneros

June 11, 2026

5  out of  5
rating by Leticia Cisneros
"Sylvia provided exceptional customer service, and I truly appreciated all of her help. From the moment we connected, she was kind, patient, and genuinely cared about making sure I had a positive experience. She took the time to answer my questions, kept me informed throughout the process, and made everything feel easy and stress free. It's rare to come across someone who is not only professional but also so personable and compassionate.
Sylvia's positive attitude and dedication did not go unnoticed, and I am very grateful for her assistance. Thank you, Sylvia, for going above and beyond!"
We responded:
"Thank you so much for the 5-stars, Leticia! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Eryn Cook

June 11, 2026

5  out of  5
rating by Eryn Cook
"I had a fantastic experience working with Sylvia Munguia. The State Farm rates bundling home and auto were far better than others I had explored, and communication was excellent throughout. Thank you Sylvia!"
We responded:
"Thank you for the fantastic review, Eryn! We are always here to help with your insurance needs here in Portland . "
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Andrew Sanders

June 10, 2026

1  out of  5
rating by Andrew Sanders
"I don't think this agent keeps proper track of the folks she's trying to sell insurance to. Would not recommend based off of the poor customer service skills and lack of organization."
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Sarah Clark

June 2, 2026

5  out of  5
rating by Sarah Clark
"Sylvia is fantastic to work with. She has helped me with car insurance and now has helped me bundle my home insurance with auto."
We responded:
"Thank you for taking the time to leave such a great review, Sarah. We strive for excellence in all things insurance and are grateful for your positive feedback. "